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No More Customer Successing: Can Zoho Be the Antidote to the Great Customer Success Cover-up?

Joshua Greenbaum · August 9, 2022 #cloud, #customersuccess, #digitaltransformation, #ensw, #erp, #zoho

One of the best things about the enterprise software market is a little upstart called Zoho. This is a company that aspires to be the purveyor of the “operating system of business,” and to a certain extent they’re well on their way to building out a portfolio of enterprise and productivity software that could, at […]

To RISE or not to RISE: Ten Questions you should ask SAP about RISE

Joshua Greenbaum · July 5, 2022 #cloud, #customizations, #digitaltransformation, #ensw, #erp, #sap, #upgrade, RISE

It’s really hard to have a conversation with or about SAP without hearing something about RISE with SAP. Its dominant position in the marketing and sales efforts of the company has made it inescapable, whether you’re a customer listening to yet another keynote presentation or sales exec’s pitch, or you’re a partner trying to understand […]

Choking on Innovation: Customizations and the Cloud, With Entertainment

Joshua Greenbaum · October 20, 2021 #cloud, #customizations, #ensw, #erp, #upgrade

Ominous clouds as metaphor

Here’s the deal: customization is everywhere in enterprise software, and most of it sucks. Sucks like a tattoo that looked good for one wild night in Vegas, sucks like that best friend you invited over for a weekend who’s still there a month later, sucks like that cute puppy you adopted who’s now using your […]

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