There’s been no small amount of handwringing in the enterprise software industry about the disconnect between IT and the various lines of business that actually enable a company to do something. As a rule, we all suffer from a collective inability to define a solid set of business cases for taking older software landscapes and […]
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No More Customer Successing: Can Zoho Be the Antidote to the Great Customer Success Cover-up?
One of the best things about the enterprise software market is a little upstart called Zoho. This is a company that aspires to be the purveyor of the “operating system of business,” and to a certain extent they’re well on their way to building out a portfolio of enterprise and productivity software that could, at […]
To RISE or not to RISE: Ten Questions you should ask SAP about RISE
It’s really hard to have a conversation with or about SAP without hearing something about RISE with SAP. Its dominant position in the marketing and sales efforts of the company has made it inescapable, whether you’re a customer listening to yet another keynote presentation or sales exec’s pitch, or you’re a partner trying to understand […]
Choking on Innovation: Customizations and the Cloud, With Entertainment
Here’s the deal: customization is everywhere in enterprise software, and most of it sucks. Sucks like a tattoo that looked good for one wild night in Vegas, sucks like that best friend you invited over for a weekend who’s still there a month later, sucks like that cute puppy you adopted who’s now using your […]